Freeway Med-Tech's warranty support hours are Monday through Friday, 08:30 to 17:00 PM, GMT. If you are outside the United Kingdom or raising support query from a different time zone, you can begin the process of requesting warranty service via our RMA Form
For information on obtaining warranty service, call our customer support line on +44(0) 1635 868 191
To obtain warranty service, please contact our customer support team for a Return Authorisation number (RMA) or complete our RMA form, You will be required to provide the following:
Freeway Med-Tech will arrange for domestic shipping in the UK for products covered by our warranty. Our tech support department will arrange for a domestic shipping label to be sent to you. When the label is received, attach it to the product box and it will be picked up and returned to you after warranty service is completed. – Please ensure the RMA number is clearly listed on the returned parcel.
Any products without a Return Authorisation Number (RMA) will be refused.
When your product falls out of warranty and service is needed, you must contact Freeway Med-Tech’s technical support team and obtain a Return Authorisation Number. Freeway Med-Techs out of warranty repairs are based upon a free of charge inspection if returned to us and a quote is then given for the repair work, with full break down of price for labour and parts, and vary by product model. A technical representative can provide this information.
When out of warranty repair has been authorised a PO will be required to cover the work, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components.
Out of warranty repair do not include heavy physical damage and are subject to additional charges if panels or structural parts require replacement. Products upon evaluation by Freeway may be deemed "unrepairable" if there is excessive damage. In these circumstances, the goods will be returned to the customer at cost.
Warranty on all repairs are 90 days from date of shipment from our repair facilities.
Freeway Med-Tech is not responsible for shipping costs to and from our HQ for out of warranty repairs. Our address is
Freeway Med-Tech
Unit 14 Colthrop Business Park
Colthrop Lane
Thatcham
Berkshire
RG19 4NB
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
FREEWAY MED-TECH'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Full terms and conditions of Warranty Service (PDF)
Freeway Med-Tech makes the following limited warranty. Freeway Med-Tech warrants its products and their parts against defects in materials and workmanship under normal use for a standard period of one (1) year from the date of original purchase. During this period, Freeway Med-Tech will repair or replace a defective product or part without charge for parts and labour to the purchaser.
• International Shipping: Regardless of warranty status, Freeway Med-Tech does not pay for international shipping. Shipments to and from international locations will require the purchaser to be responsible for two-way shipping and for any customs fees and duties.
The optional Extended Warranty plan is available for all products covered by the Basic Warranty. It is a multi-year extension of the Basic Warranty, purchasable for an additional 4 Years ( 5 years total) measured from anniversary dates of the original product purchase.
The following statements apply:
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. FREEWAY MED-TECH SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL FREEWAY MED-TECH BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THIS PRODUCT, INCONVENIENCE, LOSS OF GOODWILL, LOST PROFITS OR REVENUE, LOSS OF USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTIVE EQUIPMENT, DOWNTIME COSTS OR CLAIMS OF ANY PART DEALING WITH PURCHASER FOR SUCH DAMAGES, RESULTING FROM THE USE OF THIS PRODUCT.