Freeway Med-Tech's warranty support hours are Monday through Friday, 08:30 to 17:00 PM, GMT. If you are outside the United Kingdom or raising support query from a different time zone, you can begin the process of requesting warranty service via our RMA Form

For information on obtaining warranty service, call our customer support line on +44(0) 1635 868 191

Request An RMA

To obtain warranty service, please contact our customer support team for a Return Authorisation number (RMA) or complete our RMA form, You will be required to provide the following:

1. Your name and Organisation name
2. Your address including Ward / Floor Level and Building details
3. Your contact phone number
4. Your contact email address
5. The serial number of the product
6. A description of the problem

UK Shipping

Freeway Med-Tech will arrange for domestic shipping in the UK for products covered by our warranty. Our tech support department will arrange for a domestic shipping label to be sent to you. When the label is received, attach it to the product box and it will be picked up and returned to you after warranty service is completed. – Please ensure the RMA number is clearly listed on the returned parcel.

Any products without a Return Authorisation Number (RMA) will be refused.

Out of Warranty Repair

When your product falls out of warranty and service is needed, you must contact Freeway Med-Tech’s technical support team and obtain a Return Authorisation Number. Freeway Med-Techs out of warranty repairs are based upon a free of charge inspection if returned to us and a quote is then given for the repair work, with full break down of price for labour and parts, and vary by product model. A technical representative can provide this information.

When out of warranty repair has been authorised a PO will be required to cover the work, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components.

Out of warranty repair do not include heavy physical damage and are subject to additional charges if panels or structural parts require replacement. Products upon evaluation by Freeway may be deemed "unrepairable" if there is excessive damage. In these circumstances, the goods will be returned to the customer at cost.

Warranty on all repairs are 90 days from date of shipment from our repair facilities.

Shipping Costs

Freeway Med-Tech is not responsible for shipping costs to and from our HQ for out of warranty repairs. Our address is

Freeway Med-Tech
Unit 14 Colthrop Business Park
Colthrop Lane
Thatcham
Berkshire
RG19 4NB

Limitation of implied warranties

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages

FREEWAY MED-TECH'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.

DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.

Effect of local law

This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Full terms and conditions of Warranty Service (PDF)

Freeway Med-Tech makes the following limited warranty. Freeway Med-Tech warrants its products and their parts against defects in materials and workmanship under normal use for a standard period of one (1) year from the date of original purchase. During this period, Freeway Med-Tech will repair or replace a defective product or part without charge for parts and labour to the purchaser.

Warranty Terms and Conditions

• The warranty applies only to products manufactured or distributed by Freeway Med-Tech.
• The warranty applies only to defects in material or workmanship as limited above and does not include parts or items subject to normal wear and tear. The warranty applies only to products with authentic product serial numbers and to defects which occur under normal use. The warranty coverage DOES NOT EXTEND TO damage to products or parts which results from alteration, modification, faulty installation or service by anyone other than an authorized Freeway Med-Tech Service Provider; damage to products or parts caused by accidents, fire, submersion, theft or loss, abuse or misuse (such as exposure to liquids with protective covers left open), application software, virus or malware (regardless of origin), improper maintenance, mishandling, misapplication, or use in violation of instructions furnished by Freeway Med-Tech; damage which occurs during shipment or any damage caused by acts of war and acts of God, such as lightning and earthquakes; and cosmetic damage with no effect on product functionality.
• Products under warranty in time and scope will be repaired and returned to purchasers in the UK via regular ground service, or equivalent, at Freeway Med-Tech’s expense. In the case of “no problem found” (NPF) returns, or the findnigs are the result of user damage, a service fee shall be assessed, and the purchaser shall also be responsible for return shipping charges.
• Damaged components will be either repaired or replaced at the manufacturer’s discretion using new or refurbished parts that meet or exceed specifications for new parts. Freeway Med-Tech will, at its option, repair and/or replace (with a unit of like condition which may be refurbished) a defective product that is returned within the Warranty Period to an authorised Repair Centre. If replacement parts are used in making repairs, these parts may be remanufactured or contain remanufactured materials. Freeway Med-Tech, at its sole discretion, may replace a product with a refurbished or reconditioned unit having comparable features.
• During the repair process it may be necessary to reformat or replace the system’s mass storage or refresh the operating system in storage media to original factory settings. During the repair process all data on the mass storage media may be lost. Such data loss is not covered under any warranty program – basic or optional. The user or customer is solely responsible for the data on the device. It is recommended that a backup function be performed before returning a device for repair.
• Products outside of the warranty period or scope shall be diagnosed at purchaser’s expense. Freeway Med-Tech will require purchaser’s repair and payment authorization to proceed with any repairs.

• International Shipping: Regardless of warranty status, Freeway Med-Tech does not pay for international shipping. Shipments to and from international locations will require the purchaser to be responsible for two-way shipping and for any customs fees and duties.

I. Extended Warranty

The optional Extended Warranty plan is available for all products covered by the Basic Warranty. It is a multi-year extension of the Basic Warranty, purchasable for an additional 4 Years ( 5 years total) measured from anniversary dates of the original product purchase.

The following statements apply:

• The Extended Warranty plan does not cover battery packs and accessories.
• Obtaining Warranty Service
• Contact the Freeway Med-Tech Customer Service Dept. (see Support Contact) to obtain a return merchandise authorization (RMA) within the applicable warranty period. Upon satisfactory processing of the information provided, an RMA number will be issued to the purchaser. Purchasers will also receive (via email) a prepaid shipping label to use for shipping the product for : Unit 14 Colthrop Business Park, Colthrop Lane, Thatcham, Berkshire RG19 4NB I Tel 01635 866 717, However we also may offer a personal staff collection by the local representative or a member of our service / technical team within the UK. Authorized Freeway Med-Tech Service Centres will not accept any returned product without an RMA number.
• Ship the product to the authorized Freeway Med-Tech Service Centre, freight prepaid, together with a copy of your receipt or other proof of purchase, and the issued RMA number clearly marked on the packaging. All products returned for warranty service should be carefully repackaged in the original packing materials if possible. Purchasers of Optional Warranties for Tablet systems are reminded to use the prepaid shipping label provided with the RMA number issuance when shipping the product for service.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. FREEWAY MED-TECH SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL FREEWAY MED-TECH BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THIS PRODUCT, INCONVENIENCE, LOSS OF GOODWILL, LOST PROFITS OR REVENUE, LOSS OF USE OF THIS PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF SUBSTITUTIVE EQUIPMENT, DOWNTIME COSTS OR CLAIMS OF ANY PART DEALING WITH PURCHASER FOR SUCH DAMAGES, RESULTING FROM THE USE OF THIS PRODUCT.